| 000 -LEADER |
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| fixed length control field |
nam a22 7a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20190326154539.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
171127b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780194579315 (Student Book with MultiROM) |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
JCRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gutjahr, Lothar |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
English for Sales & Purchasing / |
| Statement of responsibility, etc. |
Lothar Gutjahr & Sean Mahoney. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxford : |
| Name of publisher, distributor, etc. |
Oxford University Press, |
| Date of publication, distribution, etc. |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
80 p. : |
| Other physical details |
ill. ; |
| Dimensions |
26 cm. |
| Accompanying material |
+ 1 MultiROM. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Oxford Business English |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Express |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Accompanying "MultiROM" also includes audio tracks that can be played on a conventional CD player. Interactive exercises require a computer. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes a glossary, appendices and transcript. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
"English for Sales & Purchasing is part of the EXPRESS SERIES. It is the ideal quick course for business professionals who need to communicate confidently and effectively in English in the area of sales and purchasing. It can be used to supplement a regular coursebook, on its own - as a stand-alone intensive specialist course, or for self-study. With English for Sales & Purchasing, you'll be prepared for your next negotiation - whichever side you are on.<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Key Features of the Book:<br/> |
| Title |
A broad range of material targeting different areas of sales and purchasing<br/> |
| -- |
Realistic listening extracts presenting language in context<br/> |
| -- |
Stimulating role-plays<br/> |
| -- |
Authentic documents and correspondence<br/> |
| -- |
STARTER section at the beginning of each unit with topics for discussion and reflection<br/> |
| -- |
Appendix including an answer key, transcript, A-Z wordlist, and a glossary of useful phrases and vocabulary |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Key Features of the MultiROM:<br/> |
| Title |
Realistic listening extracts<br/> |
| -- |
Interactive exercises to practise the language of sales and purchasing" (Book Cover). |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
CONTENTS: |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. Jobs and responsibilities<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Job titles and tasks<br/> |
| -- |
A sales meeting<br/> |
| -- |
A requisition |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Talking about your job |
| -- |
Talking about goals, objectives, and targets <br/> |
| -- |
Telephoning language |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
2. New contacts<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
At a trade fair<br/> |
| -- |
Relationship building<br/> |
| -- |
Follow-up emails |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Being polite |
| -- |
Establishing contact at a trade fair<br/> |
| -- |
Small-talk strategies |
| -- |
Email conventions and phrases |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
3. Offers<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
A sales pitch<br/> |
| -- |
The AIDA approach to sales<br/> |
| -- |
A request for proposal<br/> |
| -- |
An offer letter |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Offers, tenders, and bids |
| -- |
Talking about a product |
| -- |
The tendering (or bidding) process |
| -- |
Active listening |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
4. Negotiations<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Tips for successful negotiations<br/> |
| -- |
A company visit<br/> |
| -- |
Negotiating styles<br/> |
| -- |
Win-win negotiations |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
discussing terms and conditions (conditional sentences) |
| -- |
Agreeing and disagreeing<br/> |
| -- |
Starting and ending a negotiation |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
5. Orders<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Telephone orders<br/> |
| -- |
An online order<br/> |
| -- |
A change to an order<br/> |
| -- |
Number and figures<br/> |
| -- |
Contract terms and phrases |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Exchanging information |
| -- |
Handling orders |
| -- |
Referring to numbers in an order<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
6. Customer care<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Topics |
| Title |
Dealing with problems over the telephone and in writing<br/> |
| -- |
An online complaint form |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Skills |
| Title |
Complaining effectively |
| -- |
Complaint management with CASH |
| -- |
Letters of complaint and apology<br/> |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Appendix |
| Title |
Test yourself<br/> |
| -- |
Partner files<br/> |
| -- |
Answer key<br/> |
| -- |
Transcripts<br/> |
| -- |
A-Z word list<br/> |
| -- |
Useful phrases and vocabulary |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Intended for business professionals who need to communicate confidently and effectively in English in the area of sales and purchasing.<br/>Intermediate B1 (CEFR) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Business English |
| Form subdivision |
Textbooks for foreign speakers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Purchasing agents |
| General subdivision |
Terminology. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Sales personnel |
| General subdivision |
Terminology. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Self-instruction. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Business English |
| Form subdivision |
Problems, exercises, etc. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| General subdivision |
Sales and Purchasing. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mahoney, Sean |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://goo.gl/Dz8147">https://goo.gl/Dz8147</a> |
| Link text |
Publisher's Website. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Matériaux mélangés |
