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nam a22 7a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20190617015318.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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171205b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780176104917 (Student Book) |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
JCRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Guffey, Mary Ellen. |
| 245 ## - TITLE STATEMENT |
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| Title |
Essentials of Business Communication for English Language Learners / |
| Statement of responsibility, etc. |
Mary Ellen Guffey, Richard Almonte, and Ausra Maria Karka. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Toronto : |
| Name of publisher, distributor, etc. |
Nelson Education, |
| Date of publication, distribution, etc. |
2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
384 p. : |
| Other physical details |
ill. ; |
| Dimensions |
28 cm. |
| 500 ## - GENERAL NOTE |
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| General note |
Includes glossary, bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
"Drawing on the success of our popular Essentials of Business Communication text, Essentials of Business Communication for English Language Learners is designed to meet the needs of intermediate and advanced ESL business communication students. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Essentials of Business Communication for English Language Learners maintains the streamlined, efficient approach to communication that has equipped past learners with the skills needed to be successful in their work. It is ESL-friendly and has been modified to help post-secondary and adult second-language learners prepare themselves for new careers, plan a change in their current careers, or upgrade their writing and speaking skills. |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
The author, Ausra Karka, is leading the charge for an Essential of Business Communication text that truly caters to English Language Learners. Her 25 years of teaching experience at the Humber Institute of Technology and Advanced Learning have been rewarded with many teaching awards; most recently she was the 2007 recipient of the prestigious Leadership in Faculty Teaching award by the Ontario Ministry of Training Colleges and Universities. |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
She has been coordinator of Humber's Writing Centre as well as the ESL department and was instrumental in developing the post-secondary ESL programs for the department of English in the Liberal Arts and Sciences Division. The revisions she has incorporated in this text are based on her own class-testing and student feedback" (Book Cover). |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
UNIT 1: Communication Foundations |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. Today's Communication Challenges <br/> |
| Title |
Becoming an Effective Business Communicator <br/> |
| -- |
Succeeding in the Changing World of Work<br/> |
| -- |
Examining the Communication Process<br/> |
| -- |
Developing Better Listening Skills<br/> |
| -- |
Improving You Nonverbal Communication Skills<br/> |
| -- |
Understanding How Culture Affects Communication<br/> |
| -- |
Capitalizing on Workforce Diversity <br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Challenge <br/> |
| -- |
Communication Workshop: Technology |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
UNIT 2: Writing and Revising Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
2. Writing for Business Audiences<br/> |
| Title |
Basics of Business Writing<br/> |
| -- |
Writing Process for Business Messages and Oral Presentations<br/> |
| -- |
Analyzing the Purpose for Writing and the Audience<br/> |
| -- |
Adapting to the Task and Audience<br/> |
| -- |
Technology Improves Your Business Writing<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge <br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
3. Improving Writing Techniques <br/> |
| Title |
Researching<br/> |
| -- |
Organizing Data<br/> |
| -- |
Effective Sentences<br/> |
| -- |
Emphasis<br/> |
| -- |
Active and Passive Voice<br/> |
| -- |
Parallelism<br/> |
| -- |
Paragraph Coherence<br/> |
| -- |
Composing the First Draft<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review <br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Ethics |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
4. Revising and Proofreading Business Messages<br/> |
| Title |
Understanding the Process of Revision <br/> |
| -- |
Concise Wording<br/> |
| -- |
Long Lead-Ins<br/> |
| -- |
Redundant Words<br/> |
| -- |
Jargon<br/> |
| -- |
Slang<br/> |
| -- |
Clichés<br/> |
| -- |
Precise Verbs<br/> |
| -- |
Concrete Nouns<br/> |
| -- |
Vivid Adjectives<br/> |
| -- |
The Process of Proofreading<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review <br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge <br/> |
| -- |
Communication Workshop: Technology |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
UNIT 3: Corresponding at Work |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
5. E-Mails and Memos<br/> |
| Title |
The Importance of Internal Communication<br/> |
| -- |
The Writing Process<br/> |
| -- |
Developing a Writing Plan for E-Mails and Memos <br/> |
| -- |
Formatting E-Mails<br/> |
| -- |
Smart E-Mail Practices<br/> |
| -- |
Improving E-Mail and Memo Readability with Listing Techniques <br/> |
| -- |
Writing E-Mails and Memos for Specific Situations<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge |
| -- |
Communication Workshop: Ethics |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
6. Routine Letters and Goodwill Messages <br/> |
| Title |
Writing Everyday Business Letters<br/> |
| -- |
Information and Action Requests<br/> |
| -- |
Simple Claim Requests<br/> |
| -- |
Information Response Letters<br/> |
| -- |
Customer Claim Responses<br/> |
| -- |
Letter of Recommendation<br/> |
| -- |
Summing Up and Looking Forward <br/> |
| -- |
Critical Thinking <br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Technology |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
7. Persuasive Messages<br/> |
| Title |
Using the Indirect Pattern in Persuasive Requests<br/> |
| -- |
Persuasive Claims and Complaint Messages<br/> |
| -- |
Persuasive Suggestions<br/> |
| -- |
Sales Letters<br/> |
| -- |
Online Sale Letters<br/> |
| -- |
Summing Up and Looking Forward <br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
8. Negative Messages<br/> |
| Title |
Strategies for Breaking Bad News<br/> |
| -- |
Resolving Business Problems<br/> |
| -- |
Using the Indirect Pattern to Prepare the Reader<br/> |
| -- |
Refusing Requests<br/> |
| -- |
Refusing Claims<br/> |
| -- |
Announcing Bad News to Customers and Employees <br/> |
| -- |
When to Use the Direct Pattern<br/> |
| -- |
Ethics and the Indirect Pattern<br/> |
| -- |
Summing Up and Looking Forward <br/> |
| -- |
Critical Thinking<br/> |
| -- |
Critical Review<br/> |
| -- |
Writing Improvement Exercises <br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
UNIT 4: Reporting Data |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
9. Informal Reports<br/> |
| Title |
Functions of Reports<br/> |
| -- |
Report Formats and Organization<br/> |
| -- |
Guidelines for Writing Informal Reports<br/> |
| -- |
Four Kinds of Informal Reports<br/> |
| -- |
Information Reports<br/> |
| -- |
Progress Reports<br/> |
| -- |
Justification/Recommendation Reports <br/> |
| -- |
Minutes of Meetings<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review <br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Collaboration |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
UNIT 5: Developing Speaking Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
10. Communicating in Person and by Telephone<br/> |
| Title |
Improving Face-to-Face Workplace Communication <br/> |
| -- |
Polishing Your Professional Telephone and Voice-Mail Skills<br/> |
| -- |
Summing Up and Looking Forward <br/> |
| -- |
Critical Thinking <br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercise<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge <br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
UNIT 6: Communication for Employment |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
11. The Job Search, Résumés, and Cover Letters<br/> |
| Title |
Preparing for Employment<br/> |
| -- |
The Persuasive Résumé<br/> |
| -- |
The Persuasive Cover Letter<br/> |
| -- |
Summing Up and Looking Forward <br/> |
| -- |
Critical Thinking<br/> |
| -- |
Chapter Review <br/> |
| -- |
Writing Improvement Exercises <br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review<br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
12. Employment Interviews and Follow-Up Messages<br/> |
| Title |
Hiring/Placement Interview<br/> |
| -- |
Investigating the Company<br/> |
| -- |
Preparing and Practicing<br/> |
| -- |
Sending Positive Nonverbal Messages<br/> |
| -- |
Fighting Fear<br/> |
| -- |
Answering Questions<br/> |
| -- |
All-Time Favourite Questions with Selected Answers<br/> |
| -- |
Closing the Interview<br/> |
| -- |
Follow-Up Letters and Other Employment Documents<br/> |
| -- |
Summing Up and Looking Forward<br/> |
| -- |
Critical Thinking <br/> |
| -- |
Chapter Review<br/> |
| -- |
Writing Improvement Exercises<br/> |
| -- |
Activities and Cases<br/> |
| -- |
Grammar/Mechanics Review <br/> |
| -- |
Grammar/Mechanics Challenge<br/> |
| -- |
Communication Workshop: Career Skills |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
APPENDICES:<br/> |
| Title |
Appendix A: Reference Guide to Document Formats<br/> |
| -- |
Appendix B: Proofreading Marks<br/> |
| -- |
Appendix C: Documentation Formats |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Grammar/Mechanics Handbook |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Key to Grammar/Mechanics Checkups |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Notes |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Index |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
Intended for post-secondary and adult second-language learners. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| Form subdivision |
Textbooks for foreign speakers |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| Form subdivision |
Business English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Business |
| Form subdivision |
Communication |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
English language |
| Form subdivision |
Second-language learners |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Almonte, Richard |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Karka, Ausra Maria. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Livres |
