The cover page includes: "with MyEnglishLab Online Workbook and Resources ; access code inside"

Includes a glossary.

"Discover the innovative world of Business Partner, a new eight-level business English course for learners and professionals who want to communicate effectively in English in the workplace. Partnering with the Financial Times means that this course also offers a wealth of international business information on a wide variety of topics.
Personalize your learning experience with a structured modular approach that gives the flexibility to focus on specific needs and learning outcomes. Study real-life business stories provided through authentic videos that draw you in and keep you motivated.
Study real-life business stories provided through authentic videos that draw you in and keep you motivated.
Learn about key business topics such as Careers choices, Business Sectors, Projects, Global Markets and Communication.
Immerse yourself in the integrated video-based Communication skills training programme to develop awareness of communication issues, including building rapport, dealing with interruptions, managing conversations, dealing with disagreement and responding to customer concerns.
Get practical training in functional business skills such as networking, selling a product, dealing with conflict and generating and presenting ideas.
Work on realistic case studies in the Business workshops.
Evaluate your progress step by step against the Global Scale of English Learning Objectives for Professional English.
Prepare for business English exams such as BEC, BULATS, LCCI and PTE Professional." (Book Cover)

CONTENTS

Unit 1 CAREER CHOICES
1.1 Transferable skills -- Video: Transferable skills -- Vocabulary: Transferable skills -- Pronunciation: Word stress -- Project: Writing a job description
1.2 Careers advice -- Listening: Careers advice programme -- Grammar: Advice and suggestions -- Pronunciation: Voice range -- Speaking: Advising how to improve an online profile
1.3 Communication skills: Building rapport -- Video: Building rapport -- Functional language: Asking questions to build rapport -- Task: Building rapport during a short conversation
1.4 Business skills: Networking -- Listening: Advice on networking -- Functional language: Networking at a careers event -- Task: Meeting a recruiter during a short conversation
1.5 Writing: Emails - introducing yourself -- Model text: Email introducing yourself -- Functional language: Formal and informal language -- Grammar: Adverbs of degree -- Task: Write an introduction email
Business workshop 1: Global recruitment agency -- Listening: Initial job interviews -- Reading: Job listing -- Task: Discuss job candidates
Review

Unit 2 BUSINESS SECTORS
2.1 Japan's economy -- Video: Japan's economy -- Vocabulary: Sectors and industries -- Project: Research sectors and industries
2.2 The energy industry -- Pronunciation: Stress in compound nouns and noun phrases -- Reading: Big oil; From black to green -- Grammar: Past Simple and Past Continuous -- Writing: A short story
2.3 Communication skills: Dealing with interruptions -- Video: Induction meeting -- Functional language: Interrupting and dealing with interruptions -- Pronunciation: Stress in phrases for turn taking -- Task: Discussion during a meeting
2.4 Business skills: Voicemail messages -- Listening: Four voicemail messages -- Functional language: Leaving a voicemail message -- Task: Leave a voicemail message
2.5 Writing: Emails - Action points -- Model text: Email with action points -- Functional language: Action points -- Grammar: will and going to -- Task: Email with action points
Business workshop 2: Investing your money -- Listening: Investing -- Speaking: Investor's checklist -- Task: Choose a company to invest in
Review

Unit 3 PROJECTS
3.1 Project management -- Video: Project management -- Vocabulary: Managing projects; word building -- Pronunciation: Stress in derived words -- Project: A project debriefing and lessons learnt
3.2 Large-scale projects -- Listening: Three canals -- Grammar: Comparatives and superlatives -- Pronunciation: Weak forms in comparisons -- Speaking: Choosing the winning bid
3.3 Communication skills: Giving instructions -- Video: Resolving a problem with a schedule change -- Functional language: Giving and responding to instructions, standing your ground -- Task: Giving and responding to instructions
3.4 Business skills: Meeetings: Updates and action -- Listening: A stand-up meeting -- Functional language: Asking for and giving updates -- Task: An update meeting
3.5 Writing: Email requesting an update -- Model text: Email requesting an update -- Functional language: Asking for information -- Grammar: (not) enough -- Task: Email requesting an update
Business workshop 3: The grand opening -- Listening: Understanding project priorities -- Reading: Analysing follow-up emails -- Task: Hold a project meeting
Review

Unit 4 GLOBAL MARKETS
4.1 One size fits all -- Video: A food company's strategy for growth -- Vocabulary: Global markets: Global markets: adjective and noun collocations; word building -- Project: Adapt a product to a new market
4.2 Online markets -- Reading: Who wants to be a sofapreneur? -- Grammar: Past Simple and Past Simple passive -- Writing: A product description
4.3 Communication skills: Managing conversations -- Video: Managing conversations -- Functional language: Changing the subject and staying on track -- Pronunciation: Pronunciation of -(e)s endings -- Task: A conversation between a client and a supplier
4.4 Business skills: Building consensus -- Listening: A meeting to build consensus -- Functional language: Reaching agreement -- Pronunciation: Consonant-vowel linking between words -- Task: A discussion to reach agreement
4.5 Writing: Letter confirming an order -- Model text: Letter confirming an order -- Functional language: Confirming order details -- Grammar: Verbs + prepositions -- Task: Write an order confirmation letter
Business workshop 4: Hand-made -- Listening: Key factors for global business -- Speaking: Doing market research -- Task: Choose a strategy to go global
Review

Unit 5 DESIGN AND INNOVATION
5.1 Innovative product design -- Video: Eatsa -- Vocabulary: Technological innovation; Describing innovative products -- Pronunciation: Numbers of syllables in words -- Project: Innovation in business
5.2 Product testing -- Reading: A dream job in product development -- Grammar: Present Perfect Simple with just, already and yet -- Pronunciation: Contrastive stress -- Speaking: A typical day at work
5.3 Communication skills: Managing information -- Video: Managing information -- Functional language: Asking open and closed questions -- Task: Getting feedback on presentation skills
5.4 Business skills: Selling a product -- Listening: Two sales presentations -- Functional language: Describing features and benefits -- Task: Present a product
5.5 Writing: Product review -- Model text: Product review -- Functional language: Language of reviews -- Grammar: Order of adjectives before nouns -- Task: Write a review
Business workshop 5: Smart fabric -- Reading and listening: Market research -- Task: Choose a product to develop Review

Unit 6 SAFETY AND SECURITY
6.1 Safety at work -- Video: Health and safety at company -- Vocabulary: Health and safety -- Project: Accident questionnaire

6.2 Being security-conscious -- Listening: Security measures in the workplace -- Grammar: Modal verbs of prohibition, obligation and no obligation -- Pronunciation: Phrasing and pausing -- Writing: Email about new security measures
6.3 Communication skills: Dealing with disagreement -- Video: Dealing with disagreement -- Functional language: Explaining rules and requirements -- Task: Convincing someone of your arguments 6.4 Business skills: Dealing with conflict -- Listening: Discussion about a problem at work -- Functional language: Resolving a conflict -- Pronunciation: Stress in phrases -- Task: Resolving a conflict
6.5 Writing: Instructions and warnings -- Model text: Instructions on using equipment -- Functional language: Instructions and warnings -- Grammar: Linking words for time -- Task: Guidelines for company staff
Business workshop 6: Visitor safety -- Reading: Safety and security -- Listening: Risk assessment -- Task: Prepare a visitor safety and security report Review

Unit 7 CUSTOMER SERVICE
7.1 Airline customer service -- Video: Customer service in the airline industry -- Vocabulary: Customer service -- Project: Design a premium service
7.2 Hanging on the telephone -- Listening: Complaint about a service -- Grammar: Verb + to- infinitive or -ing -- Pronunciation: Unstressed syllables at the end of a sentence -- Writing: A complaint on a company forum
7.3 Communication skills: Responding to customer concerns -- Video: Solving customer problems -- Functional language: Responding to customer concerns -- Task: Deal with customer complaints
7.4 Business skills: Generating and presenting ideas -- Listening: Training day on customer service -- Functional language: Discussing and presenting ideas -- Pronunciation: Introducing a topic -- Task: Generate and present ideas
7.5 Writing: External 'thank you' email -- Model text: A 'thank you' email -- Functional language: Opening, giving details and closing a 'thank you' email -- Grammar: some (of), any, all (of), most (of), no, none (of) -- Task: A 'thank you' email
Business workshop 7: Red Cushion Furniture -- Reading: Customer complaints -- Listening: Dealing with angry customers -- Task: Turn failure into success Review

Unit 8 COMMUNICATION
8.1 Face to face? -- Video: Improving communication in the workplace -- Vocabulary: Digital communication -- Project: Communication survey
8.2 How to communicate -- Reading: Three tips for effective workplace communication -- Grammar: First and second conditional -- Pronunciation: Conditional sentences -- Speaking: Solutions to communication problems
8.3 Communication skills: Closing a deal -- Video: Closing a deal -- Functional language: Closing a deal -- Task: Trying to close a deal
8.4 Business skills: Talking about priorities -- Listening: Setting priorities -- Functional language: Talking about priorities -- Task: Prioritising
8.5 Writing: Short report -- Model text: A short report -- Functional language: Introduction, findings and recommendations -- Grammar: Past Perfect Simple -- Pronunciation: Contractions in speech -- Task: Write a short report
Business workshop 8: Global communication -- Listening: Communication problems -- Reading: Email exchanges about a problem -- Task: Recommend ways to improve communication Review

Pronunciation

Grammar reference

Additional material

Videoscripts

Audioscripts

Glossary

Autres auteurs : Mike Hogan, Lizzie Wright