Ian Badger. <br/><br/>
Everyday Business Writing /  
Ian Badger and Sue Pedley. 
 - 1st ed.  
 - Harlow :  Longman,  2003. 
 - 95 p. :  ill. ;  25 cm.  
 - English for Work.  1759-4960 .
<br/><br/> Includes a glossary, answers to exercises and appendices. 
<br/><br/>"Everyday Business Writing is for students with an intermediate level of English and can be used in the classroom or for self-study. The book develops written language skills by presenting and practising language and expressions needed for effective communication in business situations.  Everyday Business Writing offers:<br/>  essential language and vocabulary presented in context<br/>  examples of different written forms including email, letters, reports and memos<br/>  useful notes to explain important language points<br/>   a variety of practise exercises with answer keys provided<br/>   a glossary section at the end of the book with space for translation into your own language. English for Work is a new series of titles that will provide the language needed in the everyday workplace" (Book Cover).  CONTENTS Introduction 1. The basics<br/>  Beginnings and endings:The writer know each other well — The writers  — know each other — The writers do not know each other  Basic layout: A standard letter  — A memo — A group email 2. Making contact Messages 1: A first contact from an individual<br/>  An acknowledgement — A reply — Chasing up information — A reply Messages 2: A first contact from a company<br/>  A reply — A request for further information — Introducing the company<br/> 3. Arrangements<br/>  Arranging a visit: An invitation — Replying to an invitation — A confirmation — Sending directions — Chasing up information<br/>  Travel arrangements: Arranging an itinerary — Making a booking — Confirming a reservation — Checking travel arrangements<br/>  Taking and forwarding messages: Leaving a message — Passing on a message — Forwarding a message — An acknowledgement — An automatic email reply 4. Meetings<br/>  Setting up a meeting 1: Suggesting a meeting — Suggesting a date, time and place — Agreeing — Confirming a meeting — An urgent meeting<br/>  Setting up a meeting 2: Setting the agenda — Changing the agenda — Negotiating changes — Finalising arrangements <br/>  Meeting follow-up: Minutes of a meeting — Suggested amendments — Comments — Thanks 5. Enquiries<br/>  Messages 1: A general enquiry — A reply — A further request — A reply — A cover note<br/>  Messages 2: Specific enquiries — Advice and recommendations — A request for information — Forwarding a request — Providing details 6. Orders, dealing with problems<br/>  Orders: Requesting a quote — a first order — reply — a repeat order  Dealing with problems 1: Problems with a schedule — A reply — Damaged goods — A reply<br/>  Dealing with problems 2: Unacceptable service — A reply — Misleading information — A reply — Rejecting a complaint<br/> 7. Short reports<br/>  Providing information: A request for information — A short report — Asking for missing information — Providing further information<br/>  Focus on facts and figures: Presenting numbers — Describing trends — Making comparisons — Drawing conclusions 8. Personal messages <br/>  Messages 1: Appreciation — Congratulations — A personal announcement — Saying goodbye — Saying thank you — Responding to thanks<br/>  Messages 2: Good news — Replying to good news — Bad news —Replying to bad news — A reminder — Replying to a reminder Glossary Answers Appendices <br/>  1. Punctuation<br/>  2. Dates and times<br/>  3. Abbreviations 
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<br/><br/> Intended for student at the intermediate English level whether for in class of independent study. 
<br/><br/><label>ISBN: </label>0582539722 (pbk without audio) 
<br/><br/><label>ISSN: </label>1759-4960 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Problems and exercises.--Business English
<br/><br/><label>Subjects--Geographic Terms: </label><br/>English language--Textbooks for foreign speakers.--Business English