TY - BOOK AU - Ian Badger. AU - Pedley, Sue. TI - Everyday Business Writing / SN - 0582539722 (pbk without audio) SN - 1759-4960 PY - 2003/// CY - Harlow PB - Longman KW - English language KW - Business English KW - Problems and exercises KW - Textbooks for foreign speakers N1 - Includes a glossary, answers to exercises and appendices; "Everyday Business Writing is for students with an intermediate level of English and can be used in the classroom or for self-study. The book develops written language skills by presenting and practising language and expressions needed for effective communication in business situations.; Everyday Business Writing offers ; essential language and vocabulary presented in context ; examples of different written forms including email, letters, reports and memos ; useful notes to explain important language points ; a variety of practise exercises with answer keys provided ; a glossary section at the end of the book with space for translation into your own language; English for Work is a new series of titles that will provide the language needed in the everyday workplace" (Book Cover).; CONTENTS; Introduction; 1. The basics ; Beginnings and endings:The writer know each other well — The writers — know each other — The writers do not know each other; Basic layout: A standard letter — A memo — A group email; 2. Making contact; Messages 1: A first contact from an individual ; An acknowledgement — A reply — Chasing up information — A reply; Messages 2: A first contact from a company ; A reply — A request for further information — Introducing the company ; 3. Arrangements ; Arranging a visit: An invitation — Replying to an invitation — A confirmation — Sending directions — Chasing up information ; Travel arrangements: Arranging an itinerary — Making a booking — Confirming a reservation — Checking travel arrangements ; Taking and forwarding messages: Leaving a message — Passing on a message — Forwarding a message — An acknowledgement — An automatic email reply; 4. Meetings ; Setting up a meeting 1: Suggesting a meeting — Suggesting a date, time and place — Agreeing — Confirming a meeting — An urgent meeting ; Setting up a meeting 2: Setting the agenda — Changing the agenda — Negotiating changes — Finalising arrangements ; Meeting follow-up: Minutes of a meeting — Suggested amendments — Comments — Thanks; 5. Enquiries ; Messages 1: A general enquiry — A reply — A further request — A reply — A cover note ; Messages 2: Specific enquiries — Advice and recommendations — A request for information — Forwarding a request — Providing details; 6. Orders, dealing with problems ; Orders: Requesting a quote — a first order — reply — a repeat order; Dealing with problems 1: Problems with a schedule — A reply — Damaged goods — A reply ; Dealing with problems 2: Unacceptable service — A reply — Misleading information — A reply — Rejecting a complaint ; 7. Short reports ; Providing information: A request for information — A short report — Asking for missing information — Providing further information ; Focus on facts and figures: Presenting numbers — Describing trends — Making comparisons — Drawing conclusions; 8. Personal messages ; Messages 1: Appreciation — Congratulations — A personal announcement — Saying goodbye — Saying thank you — Responding to thanks ; Messages 2: Good news — Replying to good news — Bad news —Replying to bad news — A reminder — Replying to a reminder; Glossary; Answers; Appendices ; 1. Punctuation ; 2. Dates and times ; 3. Abbreviations; Intended for student at the intermediate English level whether for in class of independent study N2 - UR - https://www.goodreads.com/book/show/6128848-english-for-work ER -