000			05840cam a22005538a 4500
999			_c2929 _d2929
001			6165917
003			OSt
005			20230801164010.0
008			860528s1987 nyua 00110 eng
020			_a0030028736 (pbk)
035			_a(OCoLC)ocm13762043
035			_a(WIUdb)229925
040			_aDLC _cDLC _dIAZ _dWIUdb _dJCRC
043			_an-us---
050	0		_aPE1128 _b.W29 1987
082	0		_a428.3/4 _219
100	1	0	_aWall, Allie Patricia.
110			_aUniversity of North Carolina at Charlotte
245	1	0	_aSay it Naturally : _bVerbal Strategies for Authentic Communication / _cAllie Patricia Wall.
260	0		_aNew York, NY : _bHolt, Rinehart, and Winston, _c1987.
300			_axii, 307 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505			_aChapter 1: Using the Telephone -- Telephone etiquette for business and social uses; the telephone directory.
505			_aChapter 2: Greeting People and Responding -- "Formulas" for greeting and replying to greetings in formal and informal situations
505			_aChapter 3: Making and Responding to Introductions -- Third-party introductions; self-introductions; creating "small talk"
505			_aChapter 4: Saying Goodbye -- "Pleasantries" to stop conversations; time-related expressions for ending conversations; wishes to keep in touch; "sticky" situations and getting out of them
505			_aChapter 5: Asking for Information -- Information and yes/no questions; courtesy when obtaining information; responding to information received
505			_aChapter 6: Giving Directions and Instructions -- "Formulas" for giving locations and directions; using maps; using connectors when giving instructions and directions
505			_aChapter 7: Thanking People and Responding to Thanks -- Giving thanks for information, directions, invitations, gifts, help or favors, compliments
505			_aChapter 8: Making, Accepting, and Declining Invitations -- Verbal and written invitations; hesitation strategies
505			_aChapter 9: Making Requests -- "Sticky" situations requiring tact and courtesy; responding positively and negatively to requests
505			_aChapter 10: Apologizing and Responding -- Offering excuses for the action; offering to compensate; promising to improve; accepting and rejecting apologies
505			_aChapter 11: Making Excuses -- Excuses for refusing someone something, for mistakes or accidents, for getting out of "sticky" situations
505			_aChapter 12: Complimenting and Responding -- Compliments on physical or personal appearance, on skills or talents, on work accomplished, on possessions; flattery; honesty in complimenting; congratulating
505			_aChapter 13: Complaining -- Complaining directly and indirectly; placing blame; handling complaints; requesting action
505			_aChapter 14: Expressing Opinions, Agreeing, and Disagreeing -- Being strong and direct; being polite and less direct; modifying opinions; getting people to agree; asking for opinions
505			_aChapter 15: Requesting and Offering Assistance -- Emergency and nonemergency situations; nonverbal and verbal cues
505			_aChapter 16: Attracting Attention and Warning -- Nonverbal and verbal cues; making commands; offering advice; using authority
505			_aChapter 17: Expressing and Receiving Sympathy -- Types of sympathy; responding politely; bereavement; social etiquette and customs surrounding bereavement
505			_aChapter 18: Hiding Feelings -- Avoiding hurt feelings; telling "white lies"; nonverbal and verbal cues that reveal true feelings
505			_aIndex of Vocabulary Terms and Idioms
520			_a"Say It Naturally: Verbal Strategies for Authentic Communication is based on a functional/notional approach to language learning. It deals with communicative strategies that are designed to help the newcomer adapt to American social situations, in which a certain amount of verbal knowhow, tact, and polite phrasing is often required and expected. Certain fundamental notions (like thanking and complaining) - that many native speakers take for granted because they are almost intuitive - may cause great difficulty to a person trying to understand a new language and a new culture. For example, how can one tactfully decline an invitation or offer criticism? How does one express sympathy and respond when sympathy is offered? Say It Naturally deals with these communicative strategies and others that are a basic part of every American's daily life: greeting and introducing people, making excuses, agreeing and disagreeing, complimenting an acknowledging compliments, and other more sophisticated and delicate verbal skills and strategies. Say It Naturally is intended for nonnative speakers of English at the intermediate to advanced levels. The text covers concerns that are universal to people - regardless of nationality, language or culture. The text is designed to be used as part of a conversation class, since it focuses on ways to express various notions verbally, but it could be used in other parts of an intensive English program. Because the material is action-oriented (with dialogs, role plays, and community-involvement activities), the motivational level is high. Even sluggish or reluctant students can be drawn into the conversations and role plays. And because the exercises are structured from very controlled to free, the instructor can use the material with students of varying verbal proficiencies." (Préface, p. v)
650		0	_aEnglish language _vTextbooks for foreign speakers.
650		0	_aEnglish language _xSpoken English _zUnited States.
650		0	_aEnglish language _vConversation and phrase books.
650		0	_aOral communication _zUnited States.
650		0	_aEnglish language _zUnited States.
942			_2z _cBK