000			nam a22 7a 4500
999			_c421 _d421
003			OSt
005			20190402143108.0
008			171121b xxu||||| |||| 00| 0 eng d
020			_a9780194579278 (Student Book with MultiROM)
040			_cJCRC
100			_aSmith, David Gordon
245			_aEnglish for Telephoning / _cDavid Gordon Smith.
250			_a1st ed.
260			_aOxford : _bOxford University Press, _c2007.
300			_a64 p. : _bill. ; _c26 cm. _e+ 1 MultiROM.
440			_aOxford Business English
440			_aExpress
500			_aAnswers, transcripts, and a glossary of useful phrases at the back of the Student book.
505			_aSUMMARY:
505			_a"English for Telephoning is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English. This short, intensive course can be completed in 25-30 hours, so students make progress quickly. English for Telephoning can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express..
505			_aKey Features _tEngaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject _tTip boxes in each unit include key language points, useful phrases, and strategies _tSTARTER section at the beginning of each unit has warm-up and awareness-raising activities _tOUTPUT sections at the end of each unit encourage discussion and reflection _tAnswers, transcripts, and a glossary of useful phrases at the back of each book _tSelf-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice." (Publisher's Website)
505			_aCONTENTS:
505			_a1. 'Shall I put you through?'
505			_aTopics _tTelephoning basics _tIdentifying yourself, getting through _tMaking excuses _tDealing with communication problems
505			_aSkills _tUsing first names _tGiving bad news (I'm afraid, I'm sorry, actually)
505			_a2. 'Could you spell that for me?'
505			_aTopics _tExchanging and checking information _tSpelling over the phone _tSaying email addresses
505			_aSkills _tHow to be less direct _tActive listening strategies
505			_a3. 'Let me get back to you on that'
505			_aTopics _tVoicemail greetings _tLeaving and taking messages _tPrepositions
505			_aSkills _tHow to structure a message _tReferring to previous communication (reported speech)
505			_a4. 'When would it suit you?'
505			_aTopics _tMaking and confirming arrangements _tSaying times and dates _tMore prepositions _tMobile phone calls
505			_aSkills _tSmall talk _tChanging an arrangement (politeness strategies)
505			_a5. 'I'm very sorry about that.'
505			_aTopics _tMaking and sealing with complaints _tA technical support hotline _tTips for telephone customer care
505			_aSkills _tStrategies for complaining, apologizing, and solving problems
505			_a6. 'How does that sound?'
505			_aTopics _tMaking and reacting to proposals _tReaching agreements
505			_aSkills _tTalking about possibilities _tHedges (probably, I would say...) _tTurn-taking
505			_aAppendix: _tTest yourself! _tPartner Files: Partner A _tPartner Files: Partner B _tAnswer Key _tTranscripts _tUseful phrases and vocabulary
521			_aB1-B2 (CEFR)
650			_aEnglish language _xSpoken English _xStudy and teaching _xForeign speakers.
650			_aEnglish language _xBusiness English _xStudy and teaching _xForeign speakers.
650			_aEnglish language _xBusiness English _xTextbooks for foreign speakers.
650			_aTelephone etiquette.
856			_uhttps://elt.oup.com/catalogue/items/global/business_esp/express_series/work_skills/9780194579278?cc=ca&selLanguage=en _zPublisher's Website.
942			_2z _cMX