"Effective Practices in Workplace Language Training is primarily for workplace language training providers. Corporations and organizations wishing to employ such provider's services will find the discussion equally useful. The purpose of this book is twofold. The book promotes quality and accountability among providers of workplace English language training programs. The book also enables providers and clients to recognize the essential elements of such training and develop realistic expectations for relationships and outcomes.

The practices outlines in the text are illustrated with case studies drawn from successful English language training situations. These vignettes can serve as guidelines for trainers and program administrators as they plan, deliver, and evaluate workplace language training.
For corporations and organizations using or considering the services of a workplace language training provider, this book presents the necessary components of a quality program. The practices outlines will help client organizations set realistic expectations and ensure that they receive quality training for their employees.

For corporations and organizations using or considering the services of a workplace language training provider, this book presents the necessary components of a quality program. The practices outlines will help client organizations set realistic expectations and ensure that they receive quality training for their employees.

Effective Practices in Workplace Language Training addresses the needs of English as a second language situations, in which employees must use English in most contexts. It also addresses English as a foreign language situations, in which employees use English only for specific workplace business purposes. The practices presented may also be useful for training in languages other than English, that is, for the broader field of language for occupational purposes.

The effective practices described in this book illustrate approaches and methods that characterize quality workplace language training providers" (Book Cover).

CONTENTS

Introduction

Overview of Effective Practices in Workplace Language Training
Effective Practice 1

The workplace language training provider has an effective, current strategic plan
Effective Practice 2

The workplace language training provider conducts effective marketing activities
Effective Practice 3

The workplace language training provider builds a strong client relationship in conducting an organizational needs assessment and developing a proposed program and contract
Effective Practice 4

The workplace language training provider provides quality program staff and appropriate staff support
Effective Practice 5

The workplace language training provider conducts a comprehensive research-based instructional needs assessment
Effective Practice 6

The workplace language training provider creates a flexible, research-based instructional design
Effective Practice 7

The workplace language training provider develops and selects program-specific training materials and activities
Effective Practice 8

The workplace language training provider delivers instruction that keeps participants involved and motivated
Effective Practice 9

The workplace language training provider conducts a program evaluation that relates program outcomes to program goals and serves as a guide for future training

References and Further Reading

Glossary

Introduction
Overview of Effective Practices in Workplace Language Training
Effective Practice 1
The workplace language training provider has an effective, current strategic plan
Effective Practice 2
The workplace language training provider conducts effective marketing activities
Effective Practice 3
The workplace language training provider builds a strong client relationship in conducting an organizational needs assessment and developing a proposed program and contract
Effective Practice 4
The workplace language training provider provides quality program staff and appropriate staff support
Effective Practice 5
The workplace language training provider conducts a comprehensive research-based instructional needs assessment
Effective Practice 6
The workplace language training provider creates a flexible, research-based instructional design
Effective Practice 7
The workplace language training provider develops and selects program-specific training materials and activities
Effective Practice 8
The workplace language training provider delivers instruction that keeps participants involved and motivated
Effective Practice 9
The workplace language training provider conducts a program evaluation that relates program outcomes to program goals and serves as a guide for future training
References and Further Reading
Glossary

"Effective Practices in Workplace Language Training is primarily for workplace language training providers. Corporations and organizations wishing to employ such provider's services will find the discussion equally useful. The purpose of this book is twofold. The book promotes quality and accountability among providers of workplace English language training programs. The book also enables providers and clients to recognize the essential elements of such training and develop realistic expectations for relationships and outcomes.
The practices outlines in the text are illustrated with case studies drawn from successful English language training situations. These vignettes can serve as guidelines for trainers and program administrators as they plan, deliver, and evaluate workplace language training.
For corporations and organizations using or considering the services of a workplace language training provider, this book presents the necessary components of a quality program. The practices outlines will help client organizations set realistic expectations and ensure that they receive quality training for their employees.
Effective Practices in Workplace Language Training addresses the needs of English as a second language situations, in which employees must use English in most contexts. It also addresses English as a foreign language situations, in which employees use English only for specific workplace business purposes. The practices presented may also be useful for training in languages other than English, that is, for the broader field of language for occupational purposes.
The effective practices described in this book illustrate approaches and methods that characterize quality workplace language training providers" (Book cover).

Intended for workplace language training providers.